Last updated: 16 May 2026 | Effective: 16 May 2026
These Terms of Service ("Terms") govern your use of the Kayros AI website (kayros.com.au) and our AI-powered customer service platform ("Service"). By accessing our website or engaging our services, you agree to be bound by these Terms.
Kayros AI is operated by Symon, an Australian-based sole trader ("we", "us", "our"). Our clients ("you", "Client") are businesses that subscribe to our AI customer service packages.
The AI assistant provides responses based on information supplied by the Client. Kayros AI does not guarantee the accuracy, completeness, or reliability of AI-generated responses.
The Client is responsible for:
Kayros AI is not liable for incorrect responses resulting from outdated or inaccurate information provided by the Client, or from the inherent limitations of AI language models.
Data processing is governed by our Privacy Policy and complies with PDPA (Thailand), the Australian Privacy Act 1988, and GDPR where applicable.
In the data processing relationship:
Cross-border transfers: Client data is processed by Stammer.ai (USA) and OpenAI (USA). By subscribing to our Service, you acknowledge and consent to this cross-border transfer. See our Privacy Policy for full details.
| Item | Terms |
|---|---|
| First month fee | 50% of the regular monthly rate (Lite ฿2,500 / Growth ฿7,500 / Pro ฿17,500). Payable at signup via Stripe, PromptPay, or bank transfer. |
| Monthly fee (Month 2 onwards) | Full monthly rate (Lite ฿5,000 / Growth ฿15,000 / Pro ฿35,000). Charged automatically on the same date each month, beginning 30 days after AI assistant go-live, unless the Client has cancelled before that date. |
| Cancellation during Month 1 | Client may cancel at any time. The 50%-off first month fee is non-refundable but no further charge applies. Cancellation must be submitted in writing to [email protected]. |
| Late payment (7 days) | AI assistant paused. Client notified. |
| Late payment (14 days) | AI assistant disabled. Service suspended until payment received. |
| Currency | Invoiced in Thai Baht (฿) or Australian Dollars (AUD) at Client's preference. |
All prices are exclusive of applicable taxes. The Client is responsible for any local tax obligations.
| Package | Minimum Term | Cancellation Notice |
|---|---|---|
| Lite (฿5,000/month) | None | 30 days written notice |
| Growth (฿15,000/month) | None | 30 days written notice |
| Pro (฿35,000/month) | None | 30 days written notice |
Kayros AI retains the right to use anonymized, aggregated performance data in case studies, marketing materials, and product improvement — with Client's written permission.
Total liability is capped at one (1) month's service fee paid by the Client at the time the claim arises.
Kayros AI is not liable for:
| Metric | Commitment | Notes |
|---|---|---|
| AI assistant uptime | 99% | Dependent on Stammer.ai platform availability |
| Support response (Lite) | 48 hours | Business days, via email |
| Support response (Growth) | 24 hours | Via email and LINE |
| Support response (Pro) | 4 hours | Business hours, via priority LINE/WhatsApp |
| Support response (Enterprise) | 2 hours | Business hours, dedicated channel |
| Content update turnaround | 1–5 business days | Varies by package tier |
| Critical issue resolution | Same day (Pro/Enterprise) | AI assistant completely non-functional |
Uptime commitments exclude scheduled maintenance (communicated in advance) and outages of third-party platforms beyond our control.
Upon termination of the Service:
Clients agree not to use the Service to:
We reserve the right to modify these Terms. Material changes will be communicated to active Clients via email at least 30 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of South Australia, Australia. Any disputes shall first be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the jurisdiction of the courts of South Australia.
For Thai-language versions of these Terms (if applicable), the English version shall prevail in case of discrepancy.
For questions about these Terms: